Frequently Asked Questions

The online customizer lets you preview your wording, font, color, size and backing before ordering. For logos, illustrations or original lettering, upload the artwork so our design team can review its line thickness, spacing and production requirements.

Customers creating custom neon signs USA can review the selected specifications before placing an order. Carefully check the spelling, dimensions, color and delivery information before approving the design.

Contact Oasis Neon Signs as soon as possible if you need to change the wording, color, dimensions, design or delivery address.

Orders can currently be changed or canceled without charge before production begins. Changes requested during production may incur additional costs, while cancellations during production may be subject to a 25% restocking fee. Completed or shipped orders cannot be changed or canceled.

Standard production normally takes approximately 10–15 business days. Priority processing generally takes approximately 3–5 business days. Delivery time begins after production and varies according to the destination, courier service and order requirements.

If you have a fixed event date, request confirmation of the estimated production and delivery schedule before ordering.

The Oasis Neon Signs USA website currently advertises free shipping on signs. Review the order summary and delivery terms before payment because oversized projects, remote destinations, installation services or special shipping arrangements may have different requirements.

Applicable taxes are calculated at checkout. Customs duties or import fees may apply to some shipments and are the customer’s responsibility under the current shipping policy.

Check your quotation or contact Oasis before ordering if you need confirmation about a particular destination.

Yes. Provide the event date, venue and required delivery date before completing the order. Allow enough time for design approval, production, shipping, testing and installation.

For weddings, trade shows, corporate events and product launches, arrange delivery early enough to test the sign before the venue setup date.

Keep the original packaging and photograph all four sides of the shipping box, the shipping label, the complete sign and the damaged area. Contact Oasis Neon Signs within 20 days of receiving the order.

The current replacement policy states that Oasis will assess the damage, initiate a carrier claim and arrange a replacement when the claim requirements are satisfied.

Custom neon signs are made to the specifications approved by the customer, so custom sales are final once the mock-up has been approved and payment has been completed.

Returns are accepted for faulty products only. Depending on the cause of the fault, Oasis may offer a repair, replacement, partial refund or refund following a case-by-case assessment.

The Oasis Neon Signs USA website advertises a two-year warranty. Coverage is subject to the applicable warranty conditions, correct installation and proper use of the supplied components.

Keep your order confirmation and contact support with photographs and a short video if you need to report a fault.

For custom logo and artwork orders, review the mock-up before production begins. The design proof should show the layout, wording, approximate dimensions, colors, backing shape and illuminated elements.

Check names, dates, punctuation and measurements carefully. Minor differences may occur because each sign is shaped and assembled by hand.

The online preview is a design guide, not an exact physical color sample. Screen settings, wall color, daylight, room lighting and camera exposure can change how an illuminated color appears.

Oasis can provide additional color guidance when matching a particular event theme, interior or brand identity.

Oasis can recommend LED colors and backing options that complement your brand palette. However, illuminated colors may not reproduce a printed Pantone, CMYK, RGB or HEX color exactly.

Provide your brand guide and original vector logo when color consistency is important.

Vector files such as AI, EPS, SVG and print-ready PDF files usually produce the cleanest result. If vector artwork is unavailable, provide the highest-resolution PNG or JPG available.

Also include the approximate dimensions, preferred colors, intended viewing distance and a photograph of the installation location.

Select the dimensions according to the available wall space, viewing distance, installation height and amount of wording. Measure the installation area rather than estimating from a photograph.

The Oasis neon sign size guide includes sizes from approximately 20 inches to 99 inches. Large or unusually shaped designs may require a custom quotation or multiple aligned sections.

Large, open lettering is easier to read from a distance than thin script or tightly spaced text. Shops, restaurants, offices and event venues generally require larger lettering than bedrooms, desks or small home displays.

Provide a photograph and wall measurement if customers must read the sign through a window, across a venue or from the street.

Visibility depends on the selected color, brightness, window reflections, direct sunlight, background contrast and distance from the glass.

Simple wording, bold lettering and a high-contrast background generally perform better in bright conditions. Photographs taken during normal business hours can help the design team assess potential glare.

Fine lines, small wording and narrow gaps may need to be enlarged, simplified or removed. Some details may work better as printed, engraved or non-illuminated elements on the acrylic backing.

The design team can recommend which parts should be illuminated while keeping the logo recognizable.

Yes. Customers should have permission to reproduce any submitted logo, typeface, illustration, photograph or copyrighted artwork.

Businesses should provide approved brand files whenever possible. Oasis may request clearer artwork or confirmation that the customer is authorized to use the submitted material.

Use concise wording, adequate spacing and a font suited to the normal viewing distance. Strong contrast between the illuminated design and its background also improves visibility.

Decorative neon should not replace legally required exit, accessibility, traffic, building or safety signage.

Inclusions depend on the selected product and configuration. An order may include the LED neon design, acrylic backing, compatible power supply, dimmer or controller, mounting hardware and basic care instructions.

Review the product summary or quotation before payment rather than assuming every accessory is included.

Signs ordered through the USA storefront should be supplied with a compatible US plug and power supply. Confirm the input voltage, plug type and included adapter in the product details or quotation, particularly if the sign will be used outside the United States.

Do not connect the sign to an incompatible power supply.

Most custom LED neon signs are designed to operate from a compatible low-voltage power supply connected to a wall outlet. Battery operation is not suitable for every size, brightness level or design.

Tell Oasis if you require a portable or battery-powered configuration so the team can assess the available options before production.

Electricity consumption depends on the sign’s wattage, dimensions, brightness and daily operating time.

To estimate daily energy use, multiply the sign’s wattage by the number of operating hours and divide the result by 1,000. For example, a 40-watt sign operating for five hours uses approximately 0.2 kilowatt-hours.

Yes, but cable placement should be planned before installation. A nearby outlet, furniture placement, paintable cable cover or professionally installed concealed route can create a cleaner display.

If you need help with how to hide neon sign wires, send a photograph of the wall and indicate the nearest outlet when requesting your design. Electrical work inside a wall should be completed by a qualified professional.

Most indoor plug-in signs can be mounted without electrical alterations when the supplied instructions are followed.

Use a licensed electrician or appropriately qualified installer for hardwired signs, new outlets, concealed wiring, exterior installations, high mounting positions or large commercial signage. Local electrical and building requirements may apply.

A compatible component may be replaced without remaking the complete sign. Record the model information and contact Oasis before purchasing a substitute.

The replacement must match the voltage, connector type, current capacity and control system specified for the sign.

A dimmer is useful when the sign will be used in spaces with changing light levels, as a wedding backdrop, in a bedroom or on camera. It allows the brightness to be adjusted for comfort, photography and ambience.

Check whether a dimmer or remote is included with the chosen sign before ordering.

Only use a sign outdoors when the sign, power supply, connectors and installation method have been specified for exterior conditions.

Tell Oasis whether the location is covered, splash-exposed or fully exposed. Ask for the applicable weather-resistant construction and IP rating to be listed in your quotation. Indoor-rated components should not be used outdoors.

There is no single lifespan for every sign. Operating hours, brightness, ventilation, electrical quality, heat, moisture, handling and installation conditions all affect service life.

Using the supplied components, keeping the sign clean and protecting indoor-rated equipment from weather can reduce premature wear.

Follow the operating and care instructions supplied with the sign. The power supply should have adequate ventilation and should not be covered by furniture, fabric or decorations.

Turning the sign off when it is not required reduces electricity use and total operating hours. A compatible timer or dimmer may be useful for stores, restaurants and home displays.

Switch off and unplug the sign before cleaning it. Remove loose dust with a soft, dry microfiber cloth.

Do not spray cleaning products directly onto the LED material, backing, connectors or power supply. Follow the supplied care instructions for outdoor-rated signs and avoid abrasive products that could scratch the acrylic.

Disconnect the sign before inspecting it. Check the wall outlet, power adapter, low-voltage connectors, controller and remote battery, and confirm that each connection is fully seated.

Do not open the power supply or other electrical components. Contact Oasis with the order number, photographs and a short video if the sign still does not operate.

Every custom sign is shaped and assembled by hand. Close inspection may reveal small production joins, adhesive points, acrylic cutting marks or minor variations in the layout.

These details are usually less noticeable when the sign is illuminated and viewed from its intended distance. Report cracks, loose components, electrical problems or significant defects to support.

Choose a wall-mounted acrylic sign for a permanent feature. A wooden-base sign works well on a desk, shelf, reception counter or welcome table, while a portable sign is suited to photographs, activations and temporary events.

Consider the available power, sign weight, transportation requirements and venue mounting rules before selecting the format.

Provide the event date, venue, wording or logo, approximate dimensions, brand colors and intended placement.

Also confirm the available power source, backdrop measurements, mounting restrictions, delivery access, setup schedule, photography requirements and whether the sign must be transported again after the event.

Yes, when the sign is handled, transported and stored according to its care instructions. A wedding sign can become home décor, while a business sign can be reused at trade shows, pop-up stores, conferences and promotional events.

Keep the original packaging if the sign will be moved frequently.